FREQUENTLY ASKED QUESTIONS

1. Where do you ship to?

Currently, Salina Lipstick Beauty LLC only ships within the United States; we do not offer international shipping at this time.

2. How soon will my order ship?

Orders are typically processed and shipped within 1–2 business days after payment is successfully received.

We do not ship on weekends or U.S. federal holidays.

3. How long does delivery take?

Standard delivery usually takes 3–7 business days.

Delivery to remote areas may take 5–10 business days; actual delivery times depend on the carrier and local logistics conditions.

4. Which shipping carriers do you use?

We select one of the following carriers for delivery based on the order details:

USPS

UPS

FedEx

You will receive a confirmation email with a tracking number once your order has shipped.

5. Can I cancel or modify my order?

Please contact us as soon as possible if your order has not yet shipped.

Once an order has entered the processing or shipping stage, we may be unable to cancel or modify it.

6. Do you accept returns or refunds?

All items are sold on a “Final Sale” basis.

We generally do not accept returns, refunds, or exchanges, except in the following cases:

The item has a quality defect;

You received the wrong item.

If you encounter these issues, please contact customer service within 48 hours of receiving your order and provide your order number along with relevant photos.

7. What should I do if I receive a damaged or incorrect item?

Please contact us immediately and provide the following:

Order number;

Photos of the item;

Photos of the packaging;

Description of the issue.

After verification, we will arrange for a replacement or a refund.

8. How can I check my order status?

Once your order ships, we will send tracking information via email. You can check the delivery status using the tracking number provided in the email.

9. How should I store the fragrance products?

We recommend storing products in a cool, dry place away from direct sunlight, high temperatures, and open flames to maintain optimal quality and fragrance.

10. Are the fragrance products safe?

Please use the products correctly according to the instructions.

Keep products out of reach of children and pets. If you experience any discomfort, discontinue use immediately and consult a professional. 11. How do I contact customer service?

If you have any questions, please feel free to contact us:

Company Name

Salina Lipstick Beauty LLC

Email

[email protected]

Phone

(225) 277-1957

We typically respond to emails within 24 hours.