REFUND AND RETURNS POLICY

Thank you for choosing Salina Lipstick Beauty LLC.

We are committed to providing our customers with high-quality products and services. Please read this Refund and Return Policy carefully before making a purchase.

I. Final Sale

All items sold on this website are subject to a **Final Sale** policy.

Except for the specific circumstances outlined in this policy, once an order is completed, we do not accept requests for returns, refunds, or exchanges based on personal reasons.

II. Eligible Situations for Refunds or Exchanges

We only accept requests for refunds or exchanges in the following situations:

The item received has manufacturing defects or quality issues;

The item received does not match the order (incorrect item shipped);

The item sustained severe damage during transit (relevant proof required).

If any of the above situations apply, please contact our customer service team within 48 hours of receiving the item.

III. Ineligible Situations for Refunds or Returns

The following situations generally do not qualify for a refund or return:

Returns requested due to personal preference (e.g., scent, color, style, etc.);

Items that have been used, unsealed, or damaged by the customer;

Delivery failure caused by an incorrect shipping address provided by the customer;

Items returned without authorization;

After-sales requests submitted beyond the specified timeframe;

Minor packaging wear caused by normal shipping, provided the product itself remains intact.

IV. Application Process

To request after-sales service, please contact us via email and provide the following information:

Order number;

Purchaser’s name;

Description of the issue;

Photos of the item and its packaging.

Upon receiving your request, we will review it within 1–2 business days and reply via email with the outcome.

V. Refund Method

If the request is approved, the refund will be issued via the original payment method.

The actual time it takes for funds to appear in your account may vary depending on the processing procedures of your bank or payment provider, typically taking 5–10 business days.

VI. Product Replacement

In the event of quality issues or incorrect shipment, we will prioritize arranging a free replacement, subject to stock availability.

If the item is out of stock, we will offer a refund or an alternative solution mutually agreed upon by both parties.

VII. Return Requirements

Please do not return items without our prior confirmation. If a return is necessary, we will provide specific return instructions and the return address.

We may be unable to process packages sent back without authorization.

VIII. Contact Us

If you have any questions regarding this refund and return policy, please contact us:

Address

2235 PRENTISS AVE, NEW ORLEANS, LA, 70122

Email

[email protected]

Phone

(225) 277-1957